Shipping Policy

Thank you for shopping at soluneatelier.

All of our beaded pieces are handmade with care. Please allow time for us to prepare your order before shipment.

Processing and Production Time

Our handmade beaded items require 3-5 business days to be made and prepared before shipping.

Processing time does not include shipping time.

During holidays, promotional periods, or high order volume, production and processing may take longer than usual.

Shipping Destinations

We currently ship to [list your shipping countries/regions].

If your country or region is not available at checkout, please contact us at [your email] to ask whether shipping can be arranged.

Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method.

General estimates:

• Domestic shipping: 3-7 business days
• International shipping: 7-20 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs, weather, holidays, carrier issues, or other circumstances beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your shipping address and selected shipping method.

Any free shipping offers, if available, will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Tracking information may take 24-72 hours to update after shipment.

Incorrect or Incomplete Addresses

Please make sure your shipping address, phone number, postal code, and email address are correct before placing your order.

soluneatelier is not responsible for delays, failed deliveries, returned packages, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for any reshipping fees.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by the destination country or region.

These fees are the responsibility of the customer. soluneatelier does not control customs charges and cannot predict the amount.

Lost or Damaged Packages

If your package appears lost, delayed, or arrives damaged, please contact us at [your email] with your order number and relevant photos if applicable.

We will do our best to assist you, but we are not responsible for carrier delays or losses once the package has been handed over to the shipping carrier.