Return and Refund Policy

Thank you for shopping at soluneatelier.

Each piece from soluneatelier is handmade with care. Because our items are handcrafted, slight variations in color, bead texture, size, shape, and arrangement may occur. These small differences are part of the handmade nature of our products and are not considered defects.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and in its original condition
• Returned with its original packaging
• Free from damage, perfume, stains, or signs of wear

To start a return, please contact us at [your email] with your order number and reason for return. Please do not send items back without contacting us first.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

• Custom or personalized items
• Made-to-order items
• Sale items
• Gift cards
• Items that have been worn, used, damaged, or altered after delivery

Return Shipping

If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or choosing the wrong size, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take 5-10 business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable unless the return is caused by our error.

Contact Us

If you have any questions about returns or refunds, please contact us at [your email].